BossLAB: Hospitality and Service Standards Workshop
April 7 @ 1:00 pm - 3:00 pm
True hospitality transcends good service. Excellent customer service is essential for every business but it is not enough. Providing service is the act of conducting tasks. Providing hospitality is the art of connecting with people.
Customers no longer base their loyalty on price, product, or even great service. Rather, they come back to companies that create an exceptional experience that is unique, personal, and makes them feel wonderful.
This workshop teaches business leaders how to create a culture of care and hospitality, how to set expectations, and how to measure and follow up. Learn about the 5 Essentials of Hospitality, the key differences between service and hospitality, how to follow up with Service Standards, and how to identify and improve the Moments of Truth.